الانتقال الى المحتوى الأساسي
23-جمادى الآخرة-1447 هـ
جامعة الملك عبدالعزيز
KING ABDULAZIZ UNIVERSITY
كلية الحاسبات وتقنية المعلومات برابغ
تفاصيل الوثيقة
نوع الوثيقة
:
مقال في مجلة دورية
عنوان الوثيقة
:
طريقة لإرضاء العملاء قائمة على تحديد قواعد الهيكل العامل
A rule-based method for identifying the factor structure in customer satisfaction
الموضوع
:
علوم الحاسبات
لغة الوثيقة
:
الانجليزية
المستخلص
:
6. The analysis of customer satisfaction datasets has shown that product-related features fall into three categories (i.e., basic, performance, and excitement), which affect overall satisfaction differently. Because the relationship between product features and customer satisfaction is characterized by non-linearity and asymmetry, feature values are studied to understand the characteristics of a feature. However, existing methods are computationally expensive and work for ordinal features only. We propose a rule-based method that can be used to analyze data features regarding various characteristics of customer satisfaction. The inputs for these rules are derived by using a probabilistic feature-selection technique. In this feature selection method, mutual associations between feature values and class decisions in a pre-classified database are computed to measure the significance of feature values. The proposed method can be used for both types of features: ordinal and categorical. The proposed method is more computationally efficient than previously recommended methods. We performed experiments on a synthetic dataset with known characteristics, and our method correctly predicted the characteristics of the dataset. We also performed experiments with a real-housing dataset. The knowledge extracted from the dataset by using this method is in agreement with the domain knowledge
ردمد
:
0020-0255
اسم الدورية
:
Information Sciences
المجلد
:
198
العدد
:
1
سنة النشر
:
1432 هـ
2011 م
نوع المقالة
:
مقالة علمية
تاريخ الاضافة على الموقع
:
Wednesday, November 6, 2013
الباحثون
اسم الباحث (عربي)
اسم الباحث (انجليزي)
نوع الباحث
المرتبة العلمية
البريد الالكتروني
أمير احمد
Ahmad, Amir
باحث
دكتوراه
amirahmad01@gmail.com
الملفات
اسم الملف
النوع
الوصف
36339.pdf
pdf
الرجوع إلى صفحة الأبحاث